Updates from kdelarue RSS
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06:41:24 pm on October 2, 2008 |
Have been blogging on Twitter. See here.
A good summary of the value a number of people find in Twitter is in these three posts (thanks to all the contributors):
It is also interesting to see that a number of organisations are using Twitter for customer support – Yammer is a stand-out in this area so far.
Finally, there are some great examples of organisational use of social media in general on Peter Kim’s site.
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06:15:54 pm on October 2, 2008 |
The key thing is immediacy. That’s what impressed my about Yammer’s response (see my other post). I asked some questions about Yammer of the world in general (without even thinking that Yammer would be listening) and they replied to me directly (and publicly) on Twitter. I have never been so impressed by customer support anywhere. Ever.
Laurel Papworth